Terms & Conditions of Service

Legal aspects of using the DEMO application

The Wirevet demonstration version (the “DEMO”) is available at apps.wirevet.cl. By accessing or using the DEMO, developed by Wirelan SPA, the user agrees to comply with the following terms and conditions:

• Purpose of Use: the Wirevet DEMO, available at apps.wirevet.cl, is intended solely and exclusively for demonstration, evaluation and testing purposes. It is not authorized for commercial or production activities, nor for the actual management of a clinic.
• Temporary and revocable access: access to the DEMO is free, personal, non-transferable and temporary. Wirelan SPA may grant, limit, suspend or revoke access at any time, with or without notice.
• Do not enter real personal data: the DEMO is an evaluation environment. The user undertakes not to enter real personal data of patients, pet owners, staff or third parties, and in particular not to upload sensitive data (such as health data). Only fictitious or test data may be used. This obligation is intended to prevent data processing without a lawful basis under Chilean Law No. 19,628 (as amended by Law No. 21,719).
• Ephemeral nature of the information: data uploaded to the DEMO may be purged, reset, anonymized or deleted periodically and without prior notice. Wirelan SPA does not guarantee its retention, recovery or confidentiality, as this is a shared test environment.
• Responsibility for data entered: if, despite the prohibition above, the user enters real personal data, they declare that they have a lawful basis for doing so and shall be solely responsible for such processing, holding Wirelan SPA harmless. The user expressly authorizes Wirelan SPA to delete that data from the DEMO environment.
• Processing of your registration data: the contact details you provide to access the DEMO (such as name, email or phone) are processed in accordance with Law No. 19,628 (21,719) and our Privacy Policy, solely to manage your access, provide support and contact you about Wirevet. You may exercise your rights or withdraw your consent by writing to contacto@wirelan.cl.
• User Responsibility: the user is responsible for keeping their access credentials confidential and for all activity occurring under their account, and must notify us of any unauthorized use.
• Intellectual Property: all intellectual property rights in the Wirevet application and its content belong to Wirelan SPA. Any reproduction, distribution, modification, reverse engineering or use of the DEMO for benchmarking purposes or to develop competing products is strictly prohibited.
• Misuse: in the event of misuse (breaches of these terms, intrusion attempts or any activity that compromises the security or availability of the service), Wirelan SPA reserves the right to terminate use of the DEMO without prior notice.
• Modification and availability: the DEMO is provided “as is”, with no warranty or committed service level, and may not reflect every feature of the contracted version. Wirelan SPA reserves the right to modify, suspend or discontinue the DEMO at any time and without prior notice.
• Limitation of Liability: Wirelan SPA shall not be liable for any direct, indirect, incidental, special or consequential damages arising from the use of, or inability to use, the DEMO.

By using the DEMO, the user acknowledges having read, understood and accepted all of the terms and conditions set out above.

Terms of Service Agreement

Wirelan SpA., including its subsidiaries, affiliates, divisions, contractors and all of its data sources and suppliers (collectively “Wirelan”, “we” or “our”) welcomes you to wirevet.cl (the “Website”). These terms and conditions of service (together with the Privacy Policy, the “Terms of Service” or “Agreement”) govern your use of the Website and the services, features, content or applications operated by Wirelan (the “Services”), provided to the Subscriber.

Please read these Terms of Service carefully before using the Services. They apply to all users of the Service. If you are using the Services on behalf of an entity, organization or company, you warrant that you have sufficient authority to bind that organization to these Terms of Service. Agreeing to use the Service by “Signing In” constitutes your acceptance of, and agreement to be bound by, these Terms of Service.

These Terms of Service provide that all disputes between you and Wirelan will be resolved by BINDING ARBITRATION. Your rights will be determined by a neutral arbitrator and not by a judge or jury, and your claims may not be brought as a class action. Nothing in these Terms of Service will affect any non-waivable statutory right that applies to you.

Wirelan reserves the right, at any time, to correct or amend these Terms of Service. If the changes amount to a material change, Wirelan will give notice by posting an announcement on the Website. We encourage you to review the Terms of Service each time you use the Services. If you disagree with any change, you must stop using the Service immediately.

1. Eligibility and Registration

1.1 The Services are not directed at or intended for use by anyone under 18 years of age. By using the Services, you represent and warrant that you are 18 or older. We may, at our sole discretion, refuse to offer the Services to any person or entity and change our eligibility criteria at any time. The Services are offered for your use only, and not for the use or benefit of any third party.

1.2 To sign up you must register an Account and provide accurate and complete information, keeping it up to date. You are solely responsible for the activity that occurs on your account and for keeping your password secure. You must not impersonate anyone else or use a username that is offensive or infringes third-party rights. You must notify us immediately of any unauthorized use of your Account. Failure to meet these requirements will be grounds for immediate termination of your account.

2. Content

2.1 The term “Content” includes, without limitation, information, data, text, written posts and comments, software, scripts, graphics and interactive features generated, provided or made accessible through the Services, including all User Content.

2.2 All content added, created, uploaded or posted to the Services by users (“User Content”) is the sole responsibility of the person who originated it. You represent that all User Content provided by you is accurate, complete, current and compliant with applicable law. Access to any Content through the Services is at your own risk.

2.3 The Services may contain content protected by copyright, trademarks, patents, trade secrets or other proprietary rights and laws. You must comply with and maintain all copyright notices contained in any Content.

2.4 We grant you a worldwide, non-exclusive, revocable, non-sublicensable and non-transferable license to use the Content solely for the purpose of using the Service. Use, reproduction, modification or distribution of the Content for any other purpose is expressly prohibited without our prior written permission.

2.5 By submitting User Content to the Website (excluding private content), you grant us a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, sublicensable and transferable license to use, reproduce, distribute and display that Content, without affecting your ownership rights in it. You represent that you hold all rights necessary to grant such licenses without infringing third-party rights.

2.6 Some Content will be marked as “Creative Commons Content”, identified by its icon and subject to the Creative Commons CC BY 3.0 CL license.

3. Rules of Conduct

3.1 As a condition of use, you agree not to use the Service for any purpose prohibited by these Terms. You are responsible for all of your activity and that of any sub-user who uses your Service or accesses your Account.

3.2 You agree not to transmit, distribute, post or store Content that is unlawful, threatening, abusive, defamatory, fraudulent, offensive or pornographic, that invades the privacy of others, that constitutes unsolicited advertising, that impersonates any person or entity, or that includes sensitive third-party information.

3.3 You will not take actions that impose a disproportionate load on our infrastructure, interfere with the operation of the Service, circumvent access-restriction measures, run spam, scrape Content from the Service, or use it for high-risk activities.

3.4 You will not decrypt, decompile, disassemble or reverse engineer any part of the Service, nor create derivative works, nor copy, lease or transfer the rights granted to you.

3.5 We reserve the right to access, read, preserve or disclose any information necessary to comply with the law, enforce these Terms, detect fraud or security issues, respond to support requests, or protect the rights and safety of everyone.

3.6 Comply at all times with lawful use of the network and with applicable legislation.

3.7 Do not exceed the system resources allocated to you.

3.8 Do not introduce or distribute malicious code (viruses, Trojans or others).

3.9 Respect email sending rules and best practices, refraining from sending unsolicited bulk communications (spam).

3.10 Do not invade the privacy of third parties or engage in defamation.

3.11 Do not infringe copyright, trademarks, patents or other intellectual property rights.

3.12 Comply with any applicable export laws.

3.13 Be responsible for the acts and omissions of your sub-users.

3.14 Protect your access codes and credentials.

3.15 Inform anyone who accesses the Service through your Account of these Terms.

3.16 Cooperate with Wirelan on the remedial action required in the event of a security breach or incident.

4. Third-party services and civil obligations

4.1 The Services may allow you to link to other websites or resources. When you access third-party resources, you do so at your own risk. Those resources are not under our control and we are not responsible for their content, functions, accuracy or legality. It is your responsibility to protect your system from viruses or other destructive elements.

4.2 Any act or omission by the Subscriber regarding tax compliance or other civil obligations is its sole responsibility. It is the Subscriber’s sole responsibility to comply with any provision, law or regulation in force that binds it before government bodies or other supervisory authorities.

5. Payments and Billing

5.1 Wirelan accepts most credit and debit cards and payments via FLOW. Virtual credit cards and gift cards will typically not be accepted. Other payment methods may be arranged by contacting contacto@wirelan.cl.

5.2 We use third-party payment processors (the “Payment Processors”) to bill you. By using paid Services, you agree to pay all applicable charges and prices in force and authorize us to charge the payment method you choose.

5.3 The Agreement runs on a monthly term. All invoices are issued in the Subscriber’s name and must be paid in Chilean Pesos (CLP), no later than 10 days after the invoice is issued. Subscribers are responsible for paying all taxes. You may cancel the Service at any time from your Administration Panel; after cancellation, your account will be deactivated. Initial Service fees are non-refundable.

5.4 Some paid Services consist of an initial payment followed by recurring payments that you accept when contracting them.

5.5 You must keep your billing information complete and up to date.

5.6 Payments not made within 10 days will be treated as overdue and may result in suspension of the Service.

5.7 Only one promotional credit code is allowed per customer, and only for new users.

6. Warranty Disclaimer

6.1 We have no special or fiduciary relationship with you. We have no duty to take action regarding which subscribers access the Service, what content you access, or how you interpret or use it.

6.2 The Services and the content are provided “as is” and without warranty of any kind, express or implied, including warranties of title, non-infringement, merchantability or fitness for a particular purpose.

6.3 We do not warrant that the Service will be secure or available at all times, that defects will be corrected, or that it will be free of viruses. Your use of the Service is solely at your own risk.

6.4 Beta Services. Wirelan may offer “beta” versions of the Service, provided “as is” with no warranty. You agree not to use the Beta Service for benchmarking, not to create derivative works or allow third-party access to it, and to provide feedback to Wirelan.

7. Limitation of Liability

7.1 In no event shall we, our directors, employees, agents, partners or suppliers be liable for loss of profit, loss of data, the cost of substitute goods or services, or special, indirect, incidental, punitive or consequential damages; for errors, viruses or Trojans; or for any direct damages beyond the fees paid during the immediately preceding month. Your sole and exclusive remedy in case of dissatisfaction shall be to terminate and discontinue access to or use of the Services.

You agree that Wirelan is not responsible for the data compiled by our Services, nor for your exposure to any defamatory, threatening, harassing or obscene third-party content.

8. Confidentiality

8.1 Subscribers shall keep confidential any information to which they are given access on a confidential basis, and must cooperate with Wirelan’s efforts to maintain that confidentiality. The Subscriber shall not publish or distribute information or documentation that Wirelan provides in order to operate and maintain its systems (quotes, invoices, work orders or other materials).

8 bis. Personal Data Protection (Chilean Law No. 19,628 · 21,719)

8 bis.1 Applicable framework. The processing of personal data associated with the Services is governed by Chilean Law No. 19,628 on the Protection of Personal Data, modernized by Law No. 21,719, and by our Privacy Policy, which forms an integral part of this Agreement.

8 bis.2 Roles of the parties. When the Subscriber uses Wirevet to manage data about its pet owners, patients and staff, the Subscriber is the data controller and Wirelan acts as processor or authorized third party (art. 15 bis of the law), processing that data solely in accordance with the Subscriber’s documented instructions and for the purpose of providing the Service.

8 bis.3 Wirelan’s obligations. Wirelan will not process the Subscriber’s data for its own purposes or transfer it to third parties, except with the Subscriber’s authorization or by legal mandate; it will uphold the duty of secrecy or confidentiality; it will apply appropriate technical and organizational security measures; and it will report to the Subscriber, without undue delay, any security breach affecting its data.

8 bis.4 Subscriber’s obligations. As controller, the Subscriber warrants that it has a lawful basis (consent or another basis provided by law) for the data it enters into the system, that it informs data subjects, and that it handles the rights of access, rectification, erasure, objection, portability and blocking. Wirevet makes the tools available to facilitate the exercise of these rights.

8 bis.5 Sub-processors and transfers. Wirelan may rely on technology providers (for example, cloud infrastructure), which will be subject to equivalent security and confidentiality obligations. International data transfers are carried out in accordance with the Privacy Policy and articles 27 and 28 of the law.

8 bis.6 Return or deletion. Once the Service ends, the Subscriber’s personal data held by Wirelan will be returned or deleted as the Subscriber instructs, unless a legal obligation requires its retention.

9. Backups

9.1 Subscribers are solely responsible for preserving the Data they store in the system. To the extent permitted by applicable law, Wirelan has no responsibility to preserve the Data, nor any liability for its loss, for unrecoverable information or for losses of any other kind.

10. Public Information

10.1 Each Subscriber may publicly state that it is a Subscriber of the Services. Subject to the Privacy Policy, you agree that Wirelan may include your name and brand in its list of Subscribers, online or in promotional material. You may withdraw that permission by sending a request to contacto@wirelan.cl.

11. Indemnification

11.1 You will defend, indemnify and hold harmless Wirelan, its affiliates, partners, subsidiaries, directors, officers, agents, contractors and suppliers from any liability in claims and expenses (including reasonable attorneys’ fees) arising from your use or misuse, access, content, or breach of these Terms of Service or of any law or third-party right.

12. Termination and Access

12.1 Wirelan reserves the right, at its sole discretion, to terminate your access to all or part of the Service at any time, with or without notice, including for breach of these Terms or misuse of system resources. Any termination may result in the loss of the information associated with your Account. Fees paid are non-refundable. If you wish to terminate your account, you may do so by following the instructions on the Website.

13. Legal Formalities, Venue and E-Mail Service

13.1 Any claim must be brought under Chilean law, before the courts of the commune of Santiago. Any dispute relating to the Terms of Service will be governed exclusively by the jurisdiction of the civil courts of Santiago. Any proceeding and legal document must be filed in Chilean Spanish.

14. Dispute Resolution

14.1 In the event of a controversy, claim or dispute relating to the Website, this Agreement, the Services or their validity, the party raising the Dispute must first attempt in good faith to resolve it by giving written notice (by registered mail) to the other party, describing the facts and allowing 30 days to resolve or respond. This procedure is a condition precedent that must be satisfied before commencing any arbitration.

15. Arbitration Agreement and Waiver of Claims

15.1 Each dispute arising in connection with these Terms will be resolved by arbitration, before a neutral arbitrator rather than a judge or jury. By accepting these terms, you and Wirelan waive the right to trial by a court or jury, or to take part in a class action.

15.2 Nothing prevents the parties from bringing an individual claim before the courts, exercising the enforcement actions available, seeking injunctive relief or filing a claim for intellectual property infringement.

15.3 Any arbitration will be resolved under Chilean law or under the Arbitration Procedural Rules of the Santiago Arbitration and Mediation Center of the Santiago Chamber of Commerce.

15.4 Claims are brought only in an individual capacity and not as a class action.

16. Miscellaneous Provisions

16.1 Neither party will be liable for the inoperability of these terms as a result of a force majeure event beyond Wirelan’s reasonable control (war, riots, government action, weather, quarantine, fire, flood, earthquake, utility or telecommunications outages, Internet disruption, etc.).

16.2 You are granted limited, non-exclusive permission to create a link to the Website, provided that the link does not portray Wirelan in a false, misleading or defamatory way. You will not use framing techniques to enclose Wirelan’s trademarks, logos or proprietary information without its express consent.

16.3 The Website contains trademarks, services, names, logos, images and proprietary material belonging to Wirelan, including the “Wirelan” brand. No use of Wirelan’s trademarks may be made without its written consent.

Questions about these terms?

Write to us at contacto@wirelan.cl. You can also review our Privacy Policy.